By RODRICK DESURI
AUKI
M-Selen users in the Dorio region of West Kwaio, Malaita Province, are raising concerns about the quick repair of the Kwaifala tower.
A resident of the Kwaifala area, who wishes to remain anonymous, said that the shutdown of the tower slows their services and is causing frustration among their customers.
He mentioned that many people there depend on M-Selen services for withdrawals to buy food for their families and to send money to their children in Honiara.
However, the current situation is causing a setback.
“The shutdown of the tower really denies us the service that we depend on. The service that M-Selen provides here is very reliable, but since the service is broken, it affects us and our customers,” he said.
In the meantime, the source emphasised that the complete shutdown of the tower was caused by an argument between two parties.
The source said two parties claim to be the rightful owners of the land on which the tower is located.
“The issue here is the two landowning groups, both of which are claiming the land. The first landowning group is the one that has been assigned an agreement with Our Telekom, and the second group is the one that applied for ownership of the land,” the source explained.
He said the argument has also ended up in the high court. The M-Selen providers are calling on Our Telekom to fix and resolve the issue and bring the service back online.
Our Telekom posted on their official Facebook page on August 14, 2025 informing their valued customers and the public that mobile services in South Malaita were currently experiencing a complete outage.
Telekom said the disruption was due to a land access issue at Kwaifala, with the landowning group also preventing Our Telekom engineers from safely reaching the critical site that links all South Malaita mobile sites.
“Our technical teams are actively exploring alternative solutions to restore connectivity to all linked sites as soon as possible.
“We sincerely apologize for the inconvenience this has caused and thank our customers and affected communities for their patience and understanding,” said Our Telekom.
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