BY SAMIE WAIKORI
The Minister for Culture and Tourism and Member of Parliament for Ngella constituency, Choylin Yim Douglas, believes the Public Service Bill 2025 will lay a foundation for a renewed culture within the public service.
She made the statement when contributing to the second reading of the bill in parliament last week, highlighting the objectives of the bill.
The minister highlighted two important areas, customer service and cultural obligation, where public servants often get criticized for.
“Too often, our public servants are criticized for poor customer service, for not treating clients, visitors, or members of the public with courtesy and respect.
“This must change. The public service must remember that we are here to serve the people.
“Every interaction between a public officer and a member of the public reflects the face of government,” Choylin said.
She emphasized that good customer service must become an essential part of our work culture, built on respect, empathy, and professionalism.
The minister said another important issue is cultural obligations, as it sometimes affects work ethics within the public service.
“We all value our culture. It defines who we are as Solomon Islanders.
“However, when cultural obligations interfere with the performance of duties, for example, absenteeism due to prolonged social or cultural engagements, it affects productivity and undermines the efficiency of the public service,” she stated.
The MP stressed that clear codes of conduct and accountability mechanisms within the bill will help to strike a balance.
“This is by respecting our culture but also ensuring that public servants uphold their professional duties and responsibilities.
“Beyond this, the bill also reinforces the principles of professionalism, good governance, ethical leadership, and honesty within the public service.
“It emphasizes merit-based employment, integrity in decision-making, and accountability for results.
“These are the hallmarks of a modern, effective and trusted public service, one that delivers for the people and upholds the values of transparency and fairness,” she said.
The minister expressed her strong support for the bill, as it represents a bold and necessary step forward in transforming the public service into one that is more dynamic, professional, and truly dedicated to serving the nation.
“I believe this bill will lay the foundation of a renewed public service culture, one built on excellence, integrity, and service to the people of Solomon Islands,” she said.
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