BY JOHN HOUANIHAU
Around 50 passengers who booked with Solomon Airlines were reportedly stranded at Brisbane Airport last week after the airline cancelled its Monday Honiara-Brisbane flight on Thursday last week.
Reports reaching this paper on Tuesday claimed that some passengers had to use extra money to pay for accommodation after learning of the cancellation.
It was also alleged that while some passengers were informed about the flight cancellation, others did not receive any notice.
In an email sent to this paper yesterday, Solomon Airlines said the cancellation of some Australia and New Zealand services during May and June was largely caused by the ongoing global fuel crisis affecting airlines internationally.
Solomon Airlines Manager Commercial, John Wopereis, confirmed that the situation had resulted in the unavoidable consolidation of several scheduled flights across the airline’s international network, including the Brisbane to Honiara service.
“Several weeks’ notice was provided to affected passengers, with customers contacted via email, SMS, alongside system notifications issued to their respective travel agents,” Mr Wopereis said.
He said Solomon Airlines strongly encourages passengers to ensure their booking contact details are current and accurate in the event of unforeseen operational changes.
He adds that passengers are also able to check their booking status through the “Manage My Booking” feature available on the airline’s website.
Mr Wopereis acknowledged that some passengers experienced delays to their travel plans but said the airline has been assisting affected customers with revised travel arrangements and onward travel coordination wherever possible.
“We acknowledge the inconvenience caused to affected passengers and sincerely apologise for the disruption experienced, this is a unique global situation and we are not immune to it.
“The safety and wellbeing of our passengers and crew remain Solomon Airlines’ highest priority, and all operational decisions are made with safety, compliance, and service reliability in mind.
“Solomon Airlines continues to work directly with affected travellers while operational and commercial teams assess the global situation and review services to minimise further inconvenience,” Mr Wopereis said.
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