Many customers affected by technical problems in the Bank of the South Pacific’s system
BY LORETTA B. MANELE
Bank South Pacific (BSP) customers this week received a scare following a ‘technical problem’ which saw strange transactions in their accounts.
Social media was flooded with reports of duplicate transactions, a drop or increase to the account balance and deductions of unexpected proportions.
BSP yesterday afternoon released a public notice labelling the problem as ‘duplicate transactions’.
The bank said they have identified duplicate transactions that affected customers that performed transactions on Thursday using Mobile Banking, Internet Banking, EFTPoS and ATMs.
The statement said this issue does not affect customers that performed transactions with branch tellers or transactions done on Friday and or transactions done before Thursday.
BSP’s technical teams are investigating the issue and will provide an update once a solution has been confirmed, BSP said.
“We apologise for any inconveniences caused and appreciate your patience and understanding”
A concerned customer said he transferred $900 on Friday morning using Mobile Banking and discovered that another $900 from his account was gone.
He went to the bank’s enquiry desk and was told that this was caused by the bank’s system.
The customer was told that a lot of customers were facing the same issue where the deduction of money for transfer was duplicated.
BSP’s enquiry desk mentioned that their IT specialists were working on the matter and all customers affected will be refunded.
The customer said he was also told that if the issue was not resolved by yesterday, Friday, he should check with the bank’s enquiry desk on Monday
