DEAR EDITOR, I wish to take this opportunity to respond to an article titled “Inland Revenue Auki criticised” which appeared in your paper yesterday on March 7.
The author made a number of points which I address below.
Firstly, I thank you for the article as it is in the best interest of the public that these matters are reported openly so that we can action them.
I apologise to those persons effected especially the public transport owners who were trying to do the right thing in attempting to renew their licences.
Secondly, I can assure you that IRD has in the last few months been aware of the issue and a replacement has been identified to replace the concerned officer in a week’s time.
We will be sending some of our officers from Head Office to Auki to identify issues of concern as well talking to the staff concerned to account for their behaviour.
IRD is also aware of continually problems with our record systems especially Transport Management System (TMS) and we will continue to work with Information Communication Technology Support Unit (ICTSU) so that systems issues are resolved to better serve the people of Auki.
Finally IRD takes these criticisms seriously and we are always contactable to receive complaints.
I will be setting up a complaints line in the near future but in the meantime if any member of the public has any complaint please contact by phone on 28245 or email on email@example.com
Inland Revenue Division